Find Answers to Your Product Questions

1. Answers in the User Guide

Two ways to find answers on your computer:

  • Context Sensitive Help

    context sensitive help button Look for this Context Sensitive Help button on most screens of your software product.
    This button delivers answers specific to the screen you are on. Give it a try...

  • User Guide:

    Find answers in the User Guides. Pull down the Help menu and select Help Manual (User Guide). In the Help Manual, click on the "Search," "Index" or "Contents" tab to locate the answer.

 

2. Answers in the Knowledge Base

 Most common questions answered here.

 

Search knowledge base:

Search options:

 

  • word search: enter a word - vista - by itself
  • required word search: enter words - +vista +install - with "+" sign in front of each required word
  • phrase search: enclose phrase in quotation marks - "vista 64 bit"


3. Answers on the Support Forum (ask other customers a question)


4. Answers by Email and Phone (Personalized Help)

Have a question about your desktop software - League Manager, Tournament Manager, or Handicap System (Desktop Edition)? If so, please make a backup to the Internet before emailing or calling for help. It is often helpful for us to view your data to effectively answer your questions.


Personalized help is provided with any new software product or web service renewal. It includes...


  • Email support for one year or continuous with on going subscription.
    Email questions to help@golfsoftware.com. Emails are usually answered the same day.

  • Phone support for one year or continuous with on going subscription.
    Call help at 1-919-460-1628.
          * March through June 9:00AM to 5:00PM EST Monday-Friday
          * July through February 9:00AM to 3:00PM EST Monday-Friday

Personalized help and coaching is available to all customers with a current web service contract.
If your personalized help has expired and you wish to extend support, renew your Web Service.




Software Sundown Policy

Personalized help is available for the current year's version of software and three previous years (i.e., if the current version is 2012, then we support 2009 and newer versions). If your program is older than the current plus three versions back, you will need to upgrade to the current version before our help staff can assist you.