Find Answers to Your Product Questions

We recommend that you start your search for solutions with your user guide on your computer (Step 1 below) or online. If you do not find the answer there, check our knowledge base (Step 2 below). You might then try the Support Forum (Step 3 below) where people that use the software day in, day out may have the solution you need. If the answer still eludes you like one of your OB balls, then contact us by email or phone (Step 4 below).

1. Answers in the User Guide on My Computer

Two ways to find answers on your computer:

Context Sensitive Help
Look for this Context Sensitive Help button on most screens of your software product.
This button delivers answers specific to the screen you are on. Give it a try...
User Guide:
Find answers in the User Guides. Pull down the Help menu and select Help Manual (User Guide). In the Help Manual, click on the "Search," "Index" or "Contents" tab to locate the answer.

2. Answers in the Knowledge Base

Most common questions answered here.

Search knowledge base:

3. Answers on the Support Forum (ask other customers a question)

Support Forum

4. Answers by Phone and Email

Email questions to tech@golfsoftware.com. Emails are usually answered the same day.
Phone. Call Technical Support at 1-919-460-1628.
* March through June 9:00AM to 5:00PM EST Monday-Friday
* July through February 9:00AM to 3:00PM EST Monday-Friday

Free phone and email technical support is available to all customers with a current tech support contracts. Note: All customers automatically receive the Par Package which includes six months of tech support after the purchase date of the program. Those that purchase the Birdie or Eagle Package receive longer tech support. If your technical support period has expired, you have the option to extend technical support. Click here to renew your tech support contract.

Software Sundown Policy

Technical support is available for the current year's version of software and two previous years (i.e., if the current version is 2010, then we support 2008 and newer versions). If your program is older than the current plus two versions back, you will need to upgrade to the current version before our technical staff can assist you.